Service Design :
Navigating, Scaling, and
Reaching New Depths

My Service Design practice focuses on a multi-discovery process, leveraging Design Thinking and technology to enhance livelihoods by improving internal processes, workflows, and tools. This empowers businesses to evolve their offerings for consumers and organizations alike. I prioritize building long-lasting relationships and establishing trust through understanding and communication, which enables me to negotiate the best solutions. I firmly believe that technology can enrich our lives and advance our culture.

Like the octopus, I navigate complex systems that have existed long before my involvement, continuously adapting to achieve successful outcomes while maintaining balance. I am passionate about crafting experiences and systems that transform the way we live and connect with each other, ensuring sustainable results in each ecosystem I engage with.

Service Design
Capabilities
01.
Building Customer-Centric Solutions Through Evidence-Based Designs and Workflows

By collecting and analyzing data, I develop customer-centered, value-driven design solutions that align design value with measurable business outcomes. This future-proof approach ensures my designs not only meet current needs but also adapt to changing customer expectations, creating a sustainable impact through actionable insights and meaningful metrics

02.
Fostering Innovation and Design Culture Through Co-Creation and Collaboration

I facilitate co-creation and discovery sessions that help teams reframe perspectives, aligning design initiatives with business goals while effectively scaling offerings. My evidence-based framework promotes continuous improvement through measurable goals and shared learnings, fostering a collaborative design culture that enhances impact and adaptability across the organization.

03.
Enhancing CX Through Streamlined Workflows and Integrated Technology

To unify team efforts and ensure clear communication on evolving projects, I develop phased rollout plans, detailed requirements, and a shared "wiki." By focusing on aligned terminology, process clarity, and consistent documentation, I support smooth technology integration and empower teams to deliver cohesive, high-impact customer experiences.

Service Design
Case Studies
2023 - 2024
Building Comprehensive CX Capabilities Across the Organization to Transform Patient Dental Care Access at Every Touchpoint

SECTOR
Healthcare
Oral Care

COMPANY
dentalcorp

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2023 - 2024
Laying the Groundwork for a CX Foundation to Measure and Benchmark the Patient Experience in Dental Care

SECTOR
Healthcare
Oral Care

COMPANY
dentalcorp

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2022
Diagnosing Core Issues to Prevent Care Delays and Enhance Process Efficiency

SECTOR
Healthcare

COMPANY
MedTrac
via Macadamain ( Emids )

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2021
Embracing Flexibility: Shaping Consumer Shopping Behavior in Unprecedented Times

SECTOR
Retail
Ecommerce

COMPANY
Indigo

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2019
Translating the success World of Peppa Pig to Energize New Opportunities for other Preschool IPs

SECTOR
Edutainment

COMPANY
eOne ( Secret Location )

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2023-2024
Maturing a Company's Design Culture Through Building Up Digital Capacities and Improving Internal Tools

SECTOR
Healthcare

COMPANY
detnalcorp

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Thinking of a freelance project together or have a full-time role you think I’d be a great fit for?

Let's Connect on LinkedIn ↗︎

Note : I do not require sponsorship to work in the UK or Canada.