My Service Design practice focuses on a multi-discovery process, leveraging Design Thinking and technology to enhance livelihoods by improving internal processes, workflows, and tools. This empowers businesses to evolve their offerings for consumers and organizations alike. I prioritize building long-lasting relationships and establishing trust through understanding and communication, which enables me to negotiate the best solutions. I firmly believe that technology can enrich our lives and advance our culture.
Like the octopus, I navigate complex systems that have existed long before my involvement, continuously adapting to achieve successful outcomes while maintaining balance. I am passionate about crafting experiences and systems that transform the way we live and connect with each other, ensuring sustainable results in each ecosystem I engage with.
By collecting and analyzing data, I develop customer-centered, value-driven design solutions that align design value with measurable business outcomes. This future-proof approach ensures my designs not only meet current needs but also adapt to changing customer expectations, creating a sustainable impact through actionable insights and meaningful metrics
I facilitate co-creation and discovery sessions that help teams reframe perspectives, aligning design initiatives with business goals while effectively scaling offerings. My evidence-based framework promotes continuous improvement through measurable goals and shared learnings, fostering a collaborative design culture that enhances impact and adaptability across the organization.
To unify team efforts and ensure clear communication on evolving projects, I develop phased rollout plans, detailed requirements, and a shared "wiki." By focusing on aligned terminology, process clarity, and consistent documentation, I support smooth technology integration and empower teams to deliver cohesive, high-impact customer experiences.
SECTOR
Healthcare
Oral Care
COMPANY
dentalcorp
🔒 Password Protected
SECTOR
Healthcare
Oral Care
COMPANY
dentalcorp
🔒 Password Protected
SECTOR
Healthcare
COMPANY
MedTrac
via Macadamain ( Emids )
🔒 Password Protected
SECTOR
Retail
Ecommerce
COMPANY
Indigo
🔒 Password Protected
SECTOR
Edutainment
COMPANY
eOne ( Secret Location )
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SECTOR
Healthcare
COMPANY
detnalcorp
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Note : I do not require sponsorship to work in the UK or Canada.